Monday, December 21, 2009
Gotcha
I am just letting people know about a company called hightide holidays in Roachdale & Nundah, Brisbane Queensland, Especially Nundah. I was employed by Lawrie Opperman to be a Supervisor, i was then sent too Nundah to be trained by Anna the Supervisor, but i got no TRAINING at all from her. She is lazy and never in the office. I was given a script and sat next too people to learn off them. She was always going to appointments and doctors and saying she would be back soon to Train me, hahaha wat a joke, also there was a Jan & Marty that work there and jan says things like your vouchers will expire and that the customers would have to buy. She also used the words like RESTRICTED VOUCHERS, TO ALL OF HER CUSTOMERS, they lie to everyone... so please DO NOT BUY FROM HIGHTIDE HOLIDAYS. Marty also abused me when i worked there and so did Jan, i told the owner Lawrie Opperman about this but not a thing was done about it by him. It seems to me that he does not care if the customers are lied to and giving their credit cards info to these DODGY PPL. I WAS LET GO OF AS I WAS NOT MEETING THE SALES TARGETS, THE REASON WHY???? IS BECAUSE I NEVER HAD TRAINING IN THE BEGINNING, AND WITH PEOPLE LIKE JAN LYING !!! WHO COULD. U SHOULD ALWAYS SELL HONEST NOT PUSH PEOPLE TO BUY A DODGY PRODUCT.
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ReplyDeleteHightide Holidays sales staff talked at me using high pressure tactics and before I knew what was happening I was talked into upgrading my membership for a cost of $511. This was not the first time I was duped into purchasing holiday vouchers from them as I had fallen for their sales pitch many years previously and found out too late that the product was not as good as what they were making it out to be. They also acknowledged this fact in their up sell blurb saying that it was now a much better product than the virtually unusable one they had had previously. Given time to think more clearly once I was off the phone, I emailed them straight away and asked them not to process the payment or send out the goods. They went ahead and processed the payment anyway but not until the next day regardless of my request not to. After they received my email to cancel I did get a phone call from them pressuring me once again and telling me that I wouldn't get a refund. I wrote many emails to them and had no responses. It wasn't until I said I would lodge a complaint with the ACCC and also said that I would demonstrate outside their office door that they mailed me a refund request form. From that point I had to plead my case to receive a refund even though the goods were never sent out and the payment should not have been processed. I asked for written advice in regard to what was going on, all requests fell on deaf ears. Eventually I got my money back however it took from the 14th March to the 6th April, over 3 weeks of constant requests and much uncertainty as to whether they would return my money to me. This is a most disreputable and unprofessional company so be very careful if they cold call you.
ReplyDeleteYou're s o correct, as an ex employee, It was sell, sell, sell and to tell members anything to get them to "upgrade" their vouchers.Lying was encouraged and believe it or not, we were "abused" if we did not sell the product. This company has changed names many times over, from Discoverto Escapes and now to High-tide Holidays, and will no doubt change again in the near future as more and more members clue on to the sales tactic. You DO NOT GET WHAT THEY PROMISE YOU, BELIEVE ME!!! STAY AWAY FROM THIS COMPANY.Most corrupt and unprofessional company to work for. I'm actually embarrassed to have had any affiliation with this "mob".
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